Privacy Policy

Information We Collect

We gather information that is necessary to provide you with a secure and personalised gaming experience. When you create an account, we collect details such as your full name, date of birth, email address, residential address, telephone number, and payment information. To comply with legal and regulatory obligations, we may also request government-issued identification documents during the verification process.

In addition to information you provide directly, we automatically collect certain technical data whenever you visit our site. This includes your IP address, browser type and version, device identifiers, operating system, pages visited, time spent on each page, and referral sources.

Non-Personal Data

We also collect anonymous usage statistics and aggregated data that does not identify you personally. This helps us understand how our platform is used and how we can improve our services.

How We Use Your Information

Your personal information is used to create and manage your gaming account, process deposits and withdrawals, verify your identity, prevent fraud, and ensure compliance with applicable laws. We may also use your data to communicate important account updates, send promotional offers when you have opted in, and personalise your gaming experience based on your preferences and activity.

Technical and usage data helps us maintain the functionality of our website, analyse performance, detect suspicious activity, and continuously improve our services.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share data with trusted service providers who assist us in operating our platform, including payment processors, identity verification agencies, customer support partners, and marketing service providers. These companies are contractually obligated to keep your information confidential and to use it only for the purposes we specify.

We may also disclose information when required by law, regulatory authorities, or to protect the rights, property, or safety of Rooli Casino, our players, or the public. This includes situations involving fraud prevention, anti-money laundering compliance, or legal proceedings.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Essential cookies enable core functions such as account login, game access, and secure transactions. Performance and analytics cookies help us understand visitor behaviour and improve our site. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our services.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. While no system is completely impenetrable, we continuously review and update our safeguards to maintain the highest possible level of protection.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once your information is no longer needed, it is securely deleted or anonymised.

Your Rights and Choices

You have the right to access, update, or correct the personal information we hold about you. You may also request deletion of your data, subject to legal and regulatory obligations that may require us to retain certain records. To exercise these rights, please contact our support team. We will respond to your request in accordance with applicable privacy laws.

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by adjusting your account preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the revised policy on our website and updating the effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our customer support team through the live chat feature on our website or by sending an email to our support address listed in the footer of our homepage.

Effective Date: January 2025